Customer Testimonials
Have had no issues getting service done at a reasonable time. Glad they are open on Saturday because I work everyday.
The one star is only because I can't give a lower rating. They had a car listed on their site for $16,400 Cash. You absolutely can not pay that in cash. When you try to, they say it's the Financing Price. The salesperson tells you that you can pay off the charge after 3 months because the company they finance with (Ally) pays them (Encore) for it and they don't want to lose money. Then the finance guy tells you that it's not after 3 months, it's after 4. If you pay it off before then, then you get ... Read More DealerRater - Apr 11, 2025
I havenāt had a bad experience there. Brandy did an excellent job getting our truck taken care of. and back to us quicker thank expected. Encore will continue to have our business.
Great experience with my ram purchase would highly recommend working with encore and their entire team
Samantha Turber Is awesome I donāt even thank awesome is good enough to describe her.
Our experience with our trade was accommodating and transparent. We appreciated the sales team and professionalism they took in the transaction.
The sales team did a great job helping me find and purchase the right Jeep for me. They answered all the questions I had. This was my first vehicle purchase from a dealer, and they worked with me every step of the process. This dealership cares about its customers and it shows. Cartez was great to work with to find the right vehicle. Ben went above and beyond working with me on the purchase agreement and making sure everything was clearly understood. And Sultan made the paperwork signing process seamless and transparent. If you want a dealer that will look ... Read More DealerRater - Oct 13, 2024
Took me in and had service oil and rotate tires took a bit but overall excellent
ā ļø WARNING ā ļø ā ļø WARNING ā ļø
š NOTICE š š NOTICE š
ABSOLUTELY DO "NOT" BUY Anything New
or Pre-owned ( Used ) From Encore CDJR Located At: 1150 Schillinger Road S. Mobile, Alabama. 36695 Near Airport Blvd.
ESPECIALLY DO "NOT" USE Their Service Department....This Place is Full of Nothing But "SCAMMERS" And "CON'S....
ABSOLUTELY DO "NOT " USE THEIR SERVICE DEPARTMENT!!!!!
CHARGE ME OVER $10,000 FOR Which Was Supposed to only be To Fix Recall Issues...
And To SCAM Even MORE, Did NOT Even Fix All The Recalled Issues....
Held My KEYS For "RANSOM" AND Stated That I Was Was ... Read More DealerRater - Aug 6, 2024
The sales team here were great. They assisted us in purchasing a 2020 Mustang for my son. The process was flawless. Dakota Howard, the salesman, was great to work with and very knowledgeable about the car. I completely recommend using this dealership if you are looking for a new or used car.
I appreciated Tahmone not being pushy when I first came and said what I was looking for he asked pertinent questions to know what my car buying needs were. I despise pushy sales people and said that upfront he continued to be attentive and answer questions but not steer me to something I was not interested in buying. For that I applaud him. Trey in financial also excellent when I explained my max out of pocket each month and was able to explain the finance process to me. Everyone I encountered during my buying process was friendly and very professional. ... Read More DealerRater - Jun 4, 2024
Zerick singleton really came through for me i left with a new charger with only 12 miles he did he best to help me get this car
BUYER BEWARE! I bought a dodge challenger from this location about a year ago. And they have refused to send title complete notice to the state so I can properly register it. The temporary tag has been up since September of last year. They keep threatening to register it to a different state if I do not pay a fee that was paid over a year ago before they released the vehicle. And refuse to show me buyers order to show full payment. DO NOT PURCHASE HERE!! THIS HAS BEEN A NIGHTMARE FOR FULL YEAR!
I took my 2010 Chrysler 300 in for major motor repair and found (Manager Joseph) and (Asst. Manager Elizabeth) very accomodating...They gave me a ride home and back when my car was finished...No one does that!...The car now runs great...It may cost a little more here, but it's good to have competent people working on my car...
If I could give this place negative stars, I would. Scam artists. Long story short, salesman only sent me a partial carfax and failed to mention a more serious accident on record. It wasn't until I sent my VIN to another dealer that this was found out. Additionally, and literally coming off the lot, the Idler pulley had to be replaced, the back windshield wiper motor had to be replaced and they hadn't even changed the oil... oh, and it took over 3 months to get my tag from them and the temporary tagss they sent each time usually ... Read More DealerRater - Apr 12, 2024
Encore was fast, straightforward and honest. I sold my Jeep to them. Got a fair price. Cole was new but savvy, helpful and easy to deal with.
Wonderful customer service here. Miss Shanda was so helpful. She helped me with everything I could need and answered my questions thoroughly so I wouldn't have any confusion. She was kind and communicative the entire time, and because of this I will absolutely be back!
I took my Jeep Grand Cherokee in for a transmission service. They told me that the water pump was "gushing coolant" and I needed a new pump and thermostat. They quoted $1100. I told them to just service the transmission, and I would come back for the other. I was charged $500 for the transmission service. After leaving, I went to a mechanic I trust to check out the water pump issue. He asked me and my husband to come look with him. The pump and surrounding area was bone dry. Absolutely nothing wrong with it. I consider this attempted ... Read More DealerRater - Oct 25, 2023
Friendly knowledgeable professional staff with great follow up game prompt fast customer service always ready to assist you
Good and friendly customer service! They take good care of my Ram 3500, Hellcat Challenger, and my wife's Jeep Grand Cherokee.
Scheduled a service date ahead by week and half for a 09:00 AM appointment. Upon arrival at 08:45 AM, service writer asked if I was going to wait - it should take about 1 1/2 hours to diagnose to issue. I said no, I would come back. Service writer said she would call me. At about 2:00 PM I called the service writer and she stated they were waiting on a service bay to open up to get my vehicle in. I was shocked because I was told it would only take 1 1/2 hours. Very disappointing. At about 3:15 PM, I called the service writer back again ... Read More DealerRater - Aug 24, 2023
Ron Reed is great. Fast service got my car back within a few hours. I will be back.
My experience was incredible. The salesman Stephen including the finance rep Blake were both professionally transparent and easy to work with on the entire deal. They worked well with my budget and sent me on with the confidence that I got a great deal. My new vehicle was also nicely detailed and was given a full tank of gas before leaving. Highly recommend this dealership.
Hands down the best dealership experience! Ask for Richard Fordham! Great salesman!! Very friendly dealership!
Very nice and professional. Our sales rep Gavin Gunter was a pleasure to work with. Very clean and organized dealership.
Sarah and Gavin were great! Honestly the best experience Iāve had buying a vehicle. Couldnāt thank them enough.
Cody and Sarah were the biggest help. They found me the perfect vehicle and the process could not have been easier.
Cody and Sarah were the biggest help! Codyās post drew me to come in and I could not have found this truck without them!
Sarah and Steven were great I would highly recommend them. Nicest people Iāve ever met
Overall, I had a bad experience receiving service on my car. To start, I brought in my vehicle for a diagnostic test secondary to blind spot monitoring issues. I informed them upon arrival that I would be waiting in the service waiting area. After waiting 4 hours with service staff consistently walking through the lobby and seeing me being the only person in the service waiting lobby, I went and asked for updates. My car had apparently been done for some time with my paperwork just sitting on Ron Reedās desk. When asked how long it had been done Ron ... Read More DealerRater - Nov 22, 2022
Awesome customer service. Denise and Ron are at the top of their game. Ron made my appointment with ease. Denise saw my appointment through to the end. Denise gave me confidence that things were done right. The waiting area is 5 star also. Thanks Encore dealership.
Gavin and Sarah are awesome. Thanks to them, our experience was a great one. Thanks so much.
world's worst communication between check-in and mechanics over the last year I've been dealing with problems that they took upon themselves to work on on my vehicle changed out injectors without permission injectors failed a few months ago brought it in again for the same thing happening waited all day to get a call to tell me my air filter is dirty didn't even check pressure on injectors you think if it has the same problem it did last time that would mean check injectors right or is that just me a non-certified mechanic that knows more ... Read More DealerRater - Nov 17, 2022
Chase Williams was the best car salesman I have ever to deal with . Put me in a car for the right price.
The salesman Richard was awesome very informed and easy to work with it was and enjoyable experience
Worst dealership Iāve ever dealt with. Asked for an OTD price on a CPO vehicle. Received the quote and they added a $2999.00 paint & interior protection package. They also said it wasnāt a CPO vehicle, when it clearly says it is on their website. I wouldnāt buy a car from this dealer if you paid me. If I could leave a -5 star rating, I would. Run the other way if youāre thinking about buying a car from these people.
Cortez was a great help as a salesman, we were narrowing it down between two jeeps my wife liked ended up with more options than the other one but less money
Thanks to Sarah and Cartez for all of the help with buying our new vehicle. They made this process much more enjoyable!
Cartez started our sale and turned it over to Richard and they both did a really great job and now we have a nice new car
Had a great experience. My salesman Gavin was absolutely great! If I'm ever in the market again I won't hesitate to come back and see him.
Richard and Blake were very helpful throughout the process! Encore CDJR has a great team.
This was the most excellent experience buying a car I have ever had..my salesman Gavin was outstanding and the rest of the staff that helped through the process was A+++ .When our family gets ready to purchase another vehicle it will definitely be back at Encore!!
Encore dealership is professional, and gives a great deal. Best dealership, Best salesman Richard Hands-down
I appreciate the maintenance that was completed on my car in a very reasonable time frame.
I donāt know where to start about Encore. This is a terrible dealership. During our negotiation over price they stuck me, my wife, and two daughters at an extremely uncomfortable table and made us wait well over an hour and a half while āthey ran the numbersā the first time. We countered and the took another hour to get back with us. They held my keys to my trade in and disappeared. Finally the third or fourth time of that we agreed on a fair price (was still overpriced). I should have left knowing what I know now. Then ... Read More DealerRater - Oct 26, 2022
Gavin and Sarah were AWESOME! This is our 5th purchase with Encore and it will definitely not be our last!
Overall great experience, made the entire process very easy! Definitely recommend!! Will recommend to others!
Alex the sales guy was wonderful. Will definitely use him against. I was in and out with a new car within 1 and a half hours! Wonderful day!
Very clean dealership, staff was very friendly. Cody and Sarah made my experience enjoyable and made it easy on me to purchase my tundra. Iām very happy with my purchase and dealing with them. I will come back here again for my next vehicle just because of them!
Extremely helpful staff, very clean dealership. Everyone that we encountered was very polite and did what they could to make this an easy purchase and fast transaction. Highly recommended.
Alex and Sarah were just awesome and very informative about vehicle Great experience thank you
The team her at Encore was incredible. They made the entire process easy and hassle free. I definitely recommend them to anyone looking for a vehicle.
Sarah and Alex were just awesome! Alex was great to test drive with, gave information on the car as we drove, and answered any questions we had. Sarah was so sweet with everything.
Easy process. I got what i wanted. And the dealer did too! . Nice salesperson. Very courteous.
The experience of buying my new car was quick, efficient and with ease. Eric & John were personable and easy to work with!
Awesome Dealership. Very courteous. I was welcomed within 1 minute of getting there. Had a great selection of jeeps. Quick & easy. I will recommend Encore to anyone looking to buy a vehicle
Gavin and John were awesome! Very professional and courteous! They are looking for a truck or Gladiator for my wife now!
Sarah was awesome and helpful everybody was super friendly.Sarah is who I will refer anyone to if they need to buy a car sheās super helpful sheās not pushy and she doesnāt try to pressure you into buying a car. This is how all car sales people should be this is how itās done.I can not say enough good things about her or the people that work there I would highly recommend anyone to go buy a car from there.
After leaving I examined under my hood to find not everything had been replaced to the correct place and other materials were found.
Great experience and excellent sales people and excellent customer service enjoyed my experience there thank you
Gavin was awesome, probably one of the best and easiest transactions I've ever had. He's become more than a salesperson and I now consider him a friend.
Gavin done a great job selling us our jeep Smooth transition, very fast , financial was smooth as well
Sarah made our car buying experience painless and enjoyable. I will definitely recommend her to everyone looking to buy a car.
Was lied to about gap insurance. Had my car delivered to Louisiana, found ashes from a cigarette and a pill underneath the seat. The delivery guy and his ābaby mommaā yelling and fussing in public when we met. Oh, eta for delivery was 8pm. He end up showing up for 1am!
Gavin was fantastic! We are in love with our new Gladiator Rubicon! His wonderful personality made this whole buying process a breeze! Thanks Gavin, weāll be back next year for a new Truck!
A little slow but they have the selection with good options. Sales manager will work had to satisfy.
Go to this dealership and ask for Gavin! He is such an honest and joyful person! He answered every question and gave me more than enough information and advice! My day was made not only because of the beautiful car that he sold to me, but because of the amazing experience that Gavin made it!
Sarah was absolutely amazing, she was not pushy and got me out the door with ease. Did I mention how sweet she is!!! I would 100 % recommend her to anyone that wants that stress free shopping experience. āŗļø
Dave was great in every way! 10/10 recommend him for all your vehicle needs.
This was my best experience in purchasing a car! A young man named Gavin Gunter assisted me! He was the most respectful young man that Iāve ever encountered! A+ service!
Richard was outstanding! He was so friendly and got me exactly what I wanted. I would recommend him to anyone! 100% the best car buying experience Iāve ever had. š
I had a great time checking out some Gladiators with Cody at Encore. He had great product knowledge and listened to what i needed!
Encore is the place to go! Shun Fuller was awesome I love my new car
The dealership was wonderful, everyone was nice and helpful. Iāll like to rate my car salesman Alex a 10/10 cause because he gave me a an awesome experience the whole entire time.
My salesperson Shun was outstanding. Very personable, friendly and helpful. Just the right amount of sales agenda tempered by professionalism and friendliness.
He is definitely a great asset to a dealership making an entrance into the very competitive auto sales business here in South Alabama.
As a retired senior manager I would say he is savvy and loyal tempered with an astute sense of the customers needs. Just a suggestion, if you want to continue to grow, do whatever it takes to keep him happy. If he ever went to a older establish dealership he could really hurt your sales. ... Read More DealerRater - Aug 30, 2022
Great experience! So glad Gavin Gunter was there to walk me through this very timeous journey! He is very helpful, knowledgeable, and professional! 10/10 would recommend him to my family and friends for their next big purchase.
Gavin and John were really helpful meeting our needs when buying the right vehicle we wanted.
Sarah has gone above and beyond with helping on the purchase of this truck. She is so sweet and very helpful.
Very friendly customer service. Sarah even gave me a test drive while it was raining!
Great shopping experience. The salesperson (Richard) was very helpful and knowledgeable without any pressuring. Thanks for helping pick out my new vehicle!
I had a wonderful experience purchasing a vehicle with Blake at the Encore dealership. He went above and beyond and made the process as smooth as possible. Great service over all. They really know their stuff. Would recommend to family and friends.
Staff is always friendly and professional especially the salesman I made contact with -Gavin Gunter.
Great Service! Highly knowledgeable salesperson!! Highly recommend Richard as a salesperson. Finance easy and fast!
Excellent customer service all around. I came in for a service appt and got an appraisal on my car.
Clean dealership, good people. Very pleased with how I was treated. I talked with a few employees, the whole staff was friendly.
Not ready to buy yet but Big Dave and Gavin took good care of us. Hospitality A+
Love this dealership. The staff was great and Cortez made my purchase a great experience.
Cody and Gavin were wonderful and helped make our vehicle purchase go very smooth and we are very pleased.
The sales manger was great and was very nice. The sales guy did a good job to and wouldnāt let me leave until we had a deal. Great job!!
Friendly, courteous and helpful staff. Willing to answer questions and demonstrate options on car. Great team!
We connected well with the salesman, and the finance manager. And had a good experience.
Extremely friendly, greeted us promptly. We're very knowledgeable about the vehicles we were looking at.
Customer service is awesome and prompt. I was there to get an oils change and I never have to wait long, which is awesome.
The sales people was great but the lady from financial was giving us the run around and that kind of ticked us off
Excellent staff and great service a wonderful place for serviceing your vehicles and having a coffee or soft drink.
The best experience! Thanks so much to Cody Miller and his wife Sara!! I canāt thank you guys enough:)
I trust this dealership as they show me all the date before the deal is done. They have very good carsā¦Keep giving a good service.
They have been awesome to work with the last few days! Cody and Sarah Miller have been so helpful with this experience! Will definitely recommend them
They give the worst service, are slow, and make excuses when they make mistakes! Do not go here for any jeep servicing. I will tell everyone I can to avoid this dealer at all costs!
Words that best describe the dealership staff with whom I dealt: Integrity, responsive, technically efficient, personable, trustworthy, accessible, friendly